Help Center

We're here to help you get the most out of Popcall.

How are users charged for messages?

Pay per message only if the creator replies within 2 days

You will only be charged per message if you receive a reply within 2 days. You can send messages back and forth, and each time you'll only be charged if you receive a reply in time.

Same price no matter the message type

Text, image, voice, and video messages are all charged at the same price. (Note: Some creators may have certain message types disabled.)

It starts with a temporary hold on your card (don't worry, it's temporary)

If the creator you’re speaking to charges for messages, when you start a new message session, we place a temporary hold on your payment method - either in the amount of 1 or 10 messages, depending on the creator. (For instance, if the creator charges $2.00/message, a temporary hold of $20.00 may be placed on your card.)

Some of your payments may be combined

If you send and receive several messages over a few days, we may combine them into a single charge on your bank statement. We’ll provide you with a receipt.

What if you send or receive multiple messages in a row?

If you send multiple messages in a row or the creator sends you multiple replies in a row, you'll only be charged for one message when the creator replies. Woohoo!

Here’s an example:

Still stuck?

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