Help Center
We're here to help you get the most out of Popcall.
User Essential Tips
How are users charged for messages?
Pay per message only if the creator replies within 2 days You will only be charged per message if you receive a reply within 2 days. You can send messages back and forth, and each time you'll only be...
How are users charged for video calls?
Pay per minute only when your call is connected If your call is connected, you'll be charged per minute - rounded up to the nearest minute - for however long you're on the call. It starts with a te...
Can I send or receive back-to-back messages?
Yes! Send and receive multiple messages in a row for no extra charge! 😊 You will only be charged for one message when you receive a reply.
Do I need to download an app?
You don't need to download anything to use Popcall; everything works from your browser on your phone or computer. We do have an app for iPhone and Android devices, though, and encourage you to instal...
How will I know when I get a new message or receive a call on Popcall?
Whenever you receive a message or call on Popcall, you will automatically be notified via SMS. The SMS message will include a link that will take you directly to your Popcall account, where you can vi...
What do the different icons mean on the messages that users send?
Here's a guide to the icons you'll see in your message thread.
How long do creators have to reply to your messages and calls?
Get a message reply in 2 days or your money back. After you send a message, the creator has 2 days (48 hours) to reply. If they don’t reply within 2 days, you won’t be charged. If you then send anoth...
Do you need to create a user account?
Nope! New users will just click the "Chat Now" or "Call Now" button on a creator's Popcall page. And returning users can do the same, or log in using their phone number. No special account needed fo...
Can I request a specific reply type?
Yes! (Depending on the creator’s settings.) Choose your preferred reply type To make Popcall as seamless as possible, the default settings allow you and the creator to send text, image, voice, or v...
I'm not receiving Popcall notifications on my phone
If you have not installed the app, all your Popcall notifications will come through as SMS text messages with links to Popcall when you receive a new message or call. Once you have installed the app,...