Help & Support
Learn how to get the best out of Popcall
User Essential Tips
How are users charged for messages?
Pay per message only if the creator replies within 2 days You will only be charged per message if you receive a reply within 2 days. You can send messages back and forth, and each time you'll only be...
How are users charged for video calls?
Pay per minute only when your call is connected If your call is connected, you'll be charged per minute - rounded up to the nearest minute - for however long you're on the call. It starts with a te...
Can I send or receive back-to-back messages?
What if you send multiple messages in a row? If you send multiple messages in a row, you will be charged for each message, only if the creator replies within 2 days. What if you receive multiple me...
Do I need to download an app?
You don't need to download anything to use Popcall; everything works from your browser on your phone or computer. We do have an app for iPhone and Android devices, though, and encourage you to instal...
How will I know when I get a new message or receive a call on Popcall?
Whenever you receive a message or call on Popcall, you will automatically be notified via SMS. The SMS message will include a link that will take you directly to your Popcall account, where you can vi...
What do the different icons mean on the messages that users send?
Here's a guide to the icons you'll see in your message thread.
If you send long messages, you'll pay a bit more.
If you send long messages to a creator, you'll pay a bit more when they reply. This ensures that creators are getting paid fairly for the amount of time it takes them to read/listen and respond to you...
How long do creators have to reply to your messages and calls?
Get a message reply in 2 days or your money back. After you send a message, the creator has 2 days (48 hours) to reply. If they don’t reply within 2 days, you won’t be charged. If you then send anoth...
Do you need to create a user account?
Nope! New users will just click the "Chat Now" or "Call Now" button on a creator's Popcall page. And returning users can do the same, or log in using their phone number. No special account needed fo...
Can I request a specific reply type?
Yes! To make Popcall as seamless as possible, the default settings allow you and the creator to send text, image, voice, or video messages in your chat thread. If you want to receive a specific reply...
I'm not receiving Popcall notifications on my phone
If you have not installed the app, all your Popcall notifications will come through as SMS text messages with links to Popcall when you receive a new message or call. Once you have installed the app,...
All User Tips
I can't find the Popcall app in the app store
Does Popcall have an app? Yes, Popcall has an app. Popcall works whether or not you install the app. The main difference is that if you don't have the app installed, you'll receive an SMS notificatio...
How do I cancel a message I sent?
If you no longer want to receive a response to your message, you can cancel it as long as... * your message has not been replied to yet * your message has not expired on its own (48 hours after the...
What currency does Popcall charge in?
All prices listed on Popcall are shown in US dollars ($ USD), but Popcall works with users and currencies around the world. If you're a paying user from outside the United States, Popcall will initia...
Can I use an external microphone with Popcall?
* You can always use Popcall with the regular microphone built into your phone or computer. * You can always use bluetooth earbuds (like AirPods) or wired earbuds with an integrated microphone. * I...
How long can I make my text message?
On Popcall, you can send unlimited-length messages, but longer messages will be priced higher based on the number of characters you send (depending on the creator's settings). This helps make sure cre...
What does the "Find a Time" button do on missed calls and call requests?
Popcall is made for instant communication, but we know creators and users aren't always available to hop on a call immediately. To help users and creators find a mutually good time for a call, the "F...
What happens if I am on a call and I lose service or my phone dies?
During a call, if either party experiences poor connection or their phone dies, the call will automatically go into a "paused" state. Popcall will try to reconnect you during the paused state, however...
How long can I make my video message?
On Popcall, video messages can be up to 3 minutes long. (Video messages that are recorded for a user's first call request can be up to 20 seconds long.)
How long can I make my voice message?
On Popcall, voice messages can be up to 15 minutes long. Users may be charged more for long voice messages, depending on the creator's settings. This helps make sure creators are incentivized to list...
Send free messages while on a live call!
With Popcall you are able to send free messages while you are on a live call. You can use our free chat feature within live calls to share images or notes. Users will not be charged for in-call chats.
What happens if there is a bad connection during a call?
If either party experiences a poor connection during a call, the call will automatically go into a "paused" state and Popcall will try to reconnect the two parties if/when the connection get better. ...
How do I know the creator I want to talk to is really the person I would be talking to? How do I know it's not AI?
Popcall ensures that the creators you speak to on Popcall are really them. Most creators share their Popcall link on their official social media pages or in their link-in-bios. These creators log into...
My credit or debit card keeps getting declined, what should I do?
If you're trying to send a message or request a call, and your payment method is getting declined, it's usually due to one of the following reasons: * Insufficient funds in your bank account * Your...
My call got temporarily paused due to a payment issue... what happened?
Did you a see a screen that looks like this? When your call first starts, Popcall places a temporary hold on your payment method – usually in the amount of 30 minutes of call time. If your call goes ...
Why do I see a charge on my card even though I didn't get on a call?
With Popcall, you are not charged for video calls unless your call gets connected, whether now or later. However, to facilitate a seamless call experience, Popcall puts a temporary hold on your payme...
Why do I see a charge on my card? I didn't receive a reply to my message.
With Popcall, you are not charged unless a creator responds to your message within 2 days. However, to facilitate seamless back-and-forth messaging, Popcall puts a temporary hold on your payment meth...
Why do I see a charge on my card for a bigger amount than I expected?
If this is the case, you're most likely seeing a temporary preauthorized hold on your payment method that will be released soon. When you send your first message, Popcall places a temporary hold on y...
What if I have audio issues when I'm on a call?
If you are on a live video call on Popcall and experiencing audio issues while connected, try the following troubleshooting actions: Check your bluetooth devices: Popcall is compatible with all blue...
I am having trouble enabling my mic/camera permissions.
If you're having trouble connecting to a call or sending a voice/video message because of your microphone or camera settings, try these steps: 1. Open the settings app in your phone 2. Search for S...
Can you download your video call recordings?
This option is coming soon! If the creator has enabled video call downloads for their account, when the call ends, the caller will be given the option to download their call recording.
Coordinate a time for your call
Did your call go unanswered, or did you request a callback for later? Popcall makes it easy to coordinate a time with the creator. Creators can’t always pick up every call right away - they work, sle...
How to cancel a message sent to a creator
As long as the creator hasn’t already replied to your message, you can cancel your message request at any time and you will not be charged. (The hold on your card will be released shortly thereafter.)...
How can I find creators to talk to on Popcall?
Popcall does not currently have a public marketplace. Instead, creators on Popcall share their Popcall link on socials with their followers and clients. Look for creators’ Popcall links in their link...
What if I want a reply faster than 2 days?
We get it, sometimes you need a reply fast. And while many creators are responsive quickly, Popcall does give them up to 48 hours to reply to your messages. While Popcall doesn't yet have a quicker-r...
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