Revised: May 1, 2023
We process your personal information only with your consent or as needed to provide you Services. We may also use your personal information to comply with legal obligations, operate our business, protect the vital interests of you, our customers, or the public, or for other legitimate interests of Popcall as further described below. More
We share your information with our partners, service providers, contractors, agents and third party vendors as they need it to fulfill Services or orders, or for other requests you make of Popcall. We may also share your information to comply with law or for other legitimate interests. More
You can access, get copies of, delete, change or correct your personal information, or request changes to our use of your personal information by using the contact information below. More
In general, we receive and collect all information you provide via the Services, including through website input fields (including advertisements), phone, email (including email campaigns), web chat, video and audio calls, or in other such ways. This includes personal information that can identify or relates to you, including but not limited to your first and last name, telephone number, IP, postal, video recordings and email addresses. You have the choice on what information to share and the services you want to engage. You can choose not to provide information to us, but in general some information about you is required in order for you to access certain functionality of the Services, such as those mentioned above or for tracking your preferences, subscribing to a newsletter, or initiating other such actions.
We also may periodically obtain information about you from affiliated entities, partners and other independent third-party sources and will add it to our database of information. For example, we may receive information about your interaction with advertisements on third party websites, including updated postal addresses and demographic information.
Information You Share During Audio and Video Calls
We urge all users to be careful with the information you share with other users during any audio or video call. All calls made through the Services are recorded by Popcall. Furthermore, we cannot control the actions of other users, and such users may make unauthorized recordings of audio and video calls (it is possible for other users to take screenshots or use third party software to broadcast or record audio or video calls), share or disclose any information shared during the audio or video call, or take other unauthorized or actions to which you may not consent or agree. Popcall shall not be held responsible or liable in any way for the actions of other users or the sharing or disclosure of any information you share with other users.
More specifically, we may use your personal information to:
We share your information with our partners, service providers, contractors, agents and third party vendors as needed to fulfill Services. We do not share your personal information with other users of the Services who do not constitute of the aforementioned parties. Please note that our partners may contact you as necessary to obtain additional information about you, facilitate any use of the Services, fulfill orders, or respond to a request you submit.
We also may share your information:
Other than as set out above, we will attempt to notify you when your personal information will be shared with third parties.
Personal Information You Post in Public Areas. When you post content on a Popcall profile, review, or customer feedback, the information you post may be accessible to other users of the Services and the public. Additionally, if you give the Popcall website permission to access your camera and microphone, you acknowledge that your video and audio may be recorded and transmitted to Popcall and the user you are calling, or the user you are receiving a call from. If you post personal information anywhere on the Services that is accessible to other users or the public, you are advised that such personal information can be read, collected, used, or disseminated by others and could be used to send you unsolicited information or for other purposes. Accordingly, you assume full responsibility for posting such information and agree that Popcall is not responsible in any way for personal information you choose to post in these public areas.
Aggregated Information. We may publish, share, distribute, or disclose personal information that has been aggregated with information from other users or otherwise de-identified in a manner that does not allow such data about you to be separated from the aggregate data and identified as originating from you, to third parties, including Popcall partners, sponsors, and advertisers. Such information may help Popcall identify and analyze training, demographic, and psychographic trends and information, and report to third parties how many people saw, visited, or clicked on certain content, areas of the Services, ads, or other materials. We may also use such data for research purposes.
Popcall takes technological and organizational measures to protect your personal information against loss, theft, and unauthorized access, use, disclosure or modification. For example:
We rely on Planetscale’s, Agora’s and AWS’ security programs to protect personal information while stored in their respective controlled facilities. For more information on Planetscale’s security practices and processes, please see https://planetscale.com/legal/privacy. For more information on Agora’s security practices and process, please see https://www.agora.io/en/privacy-policy/. For more information on AWS’ security practices and processes, please see https://aws.amazon.com/security/.
Popcall complies with applicable data protection laws, including applicable security breach notification requirements.
Popcall will retain your personal information for a period of time consistent with the original purpose of collection or as long as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements.
We determine the appropriate retention period for personal information on the basis of the amount, nature, and sensitivity of the personal information being processed, the potential risk of harm from unauthorized use or disclosure of the personal information, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).
Popcall will retain Video Call recordings for 180 days (or a longer time period if required by applicable law).
After expiration of the applicable retention periods, your personal information will be deleted.
Additional Privacy Information
Data Transfer. Our databases are currently located in the United States. Popcall makes no claim that its Services are appropriate or lawful for use or access outside the United States. If you access the Services from outside the United States, you are consenting to the transfer of your personal information from your location to the United States. You are solely responsible for complying with all local laws, rules and regulations regarding online conduct and access to the Services. By sending us your information, you further consent to its storage within the United States.
Collection of Data from Children. The Services are not directed to children, and you may not use the Services or provide any personal information to Popcall if you are under the age of 13 or if you are not old enough to consent to the processing of your personal information in your country.
Your California Privacy Rights. California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please e-mail us or write to us at the addresses below.
Moreover, we are required by the California Privacy Rights Act of 2020 (“CPRA”) to provide this CPRA Notice to California residents to explain how we collect, use and share their personal information, and the rights and choices we offer California residents regarding our handling of their personal information, which the CPRA currently defines as “information that identifies, relates to, or could reasonably be linked, directly or indirectly, with a particular consumer or household.”
You can exercise the rights described above, by sending an email to [email protected]. You may exercise these rights by yourself or via an authorized agent who meets the agency requirements of CPRA. Once you exercise your rights, you agree to receive communication from us seeking information from you in order to verify your identity as the consumer from whom we have collected the personal information and such other information as reasonably required to enable us to fulfill your request. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify that you are the consumer from whom we collected personal information, as well as sufficient details necessary to help us handle the request.
How to Contact Us. You can e-mail us at [email protected]. Depending on where you are located, you may also have a right to complain to your local data protection regulator.