My call got temporarily paused due to a payment issue... what happened?
Did you a see a screen that looks like this?
When you are on a call for longer than 30 minutes, Popcall places an additional temporary hold on your payment method every 30 minutes to ensure you are able to stay connected for as long as you need.
If during your call you are prompted with a payment issue, it's usually due to one of the following reasons:
- Insufficient funds in your bank account
- Your bank is extra cautious of suspicious activity
To fix these issues, try the following methods:
- Add money to your bank account to cover at least another 30 minutes of call time
- Unlock your credit or debit card if you have it locked in your bank account
- Authorize purchases related to Popcall or contact your bank to let them know that Popcall charges are not suspicious activity on your account
- Make sure that your name and zip code are entered correctly and match your credit/debit card information
- Try a different credit or debit card
Related Articles
Why do I see a charge on my card even though I didn't get on a call?
With Popcall, you are not charged for video calls unless your call gets connected, whether now or later. However, to fa...
My credit or debit card keeps getting declined, what should I do?
If you're trying to send a message or request a call, and your payment method is getting declined, it's usually due to o...
Why do I see a charge on my card? I didn't receive a reply to my message.
With Popcall, you are not charged unless a creator responds to your message within 2 days. However, to facilitate seaml...