My call got temporarily paused due to a payment issue... what happened?

Did you a see a screen that looks like this?

When your call first starts, Popcall places a temporary hold on your payment method – usually in the amount of 30 minutes of call time. If your call goes longer than 30 minutes, Popcall places an additional temporary hold on your payment method every 30 minutes to ensure you are able to stay connected for as long as you need.

If during your call you are prompted with a payment issue, it's usually due to one of the following reasons:

• Insufficient funds in your bank account to cover the next hold
• Your bank is extra cautious of suspicious activity

To fix these issues, try the following methods:

• Add money to your bank account to cover at least another 30 minutes of call time
• Unlock your credit or debit card if you have it locked in your bank account
• Authorize purchases related to Popcall or contact your bank to let them know that Popcall charges are not suspicious activity on your account
• Make sure that your name and zip code are entered correctly and match your credit/debit card information
• Try a different credit or debit card