Help Center

We're here to help you get the most out of Popcall.

Why do I see a charge on my card? I didn't receive a reply to my message.

With Popcall, you are not charged unless a creator responds to your message within 2 days.

However, to facilitate seamless back-and-forth messaging, Popcall puts a temporary hold on your payment method when you initiate your message request - usually in the amount of 10 messages, depending on the creator. (For instance, if the creator charges $2.00/message, a temporary hold of $20.00 may be placed on your card.)

This preauthorization is temporary and gets released 5 days after your initial message request.*

Rest assured, you will not be charged if you didn't receive a reply.

*Note: Popcall always releases the hold on your card after 5 days, but it may take a few extra days for you to see this hold removed from your bank statement. Every bank is different, but most clear holds within a few days.

Still stuck?

contact us for help