What happens if there is a bad connection during a call?
If either party experiences a poor connection during a call, the call will automatically go into a "paused" state and Popcall will try to reconnect the two parties if/when the connection get better.
The user will not be charged for the amount of time that the call is in a paused state.
Related articles
What happens if I am on a call and I lose service or my phone dies?
During a call, if either party experiences poor connection or their phone dies, the call will automatically go into a "paused" state. Popcall will try to reconnect you during the paused state, however...
My call got temporarily paused due to a payment issue... what happened?
Did you a see a screen that looks like this? When your call first starts, Popcall places a temporary hold on your payment method – usually in the amount of 30 minutes of call time. If your call goes ...
Why do I see a charge on my card even though I didn't get on a call?
With Popcall, you are not charged for video calls unless your call gets connected, whether now or later. However, to facilitate a seamless call experience, Popcall puts a temporary hold on your payme...
Company
© 2026 Popcall. All rights reserved.
Popcall® is a registered trademark of Popcall, Inc.