If you are on a live video call on Popcall and experiencing audio issues while connected, try the following troubleshooting actions:

Check your bluetooth devices:

Popcall is compatible with all bluetooth audio devices, but just like normal phone calls, sometimes your phone may accidentally connect or disconnect from a bluetooth device without you realizing.

If you're experiencing audio issues, you may want to try turning off your device's bluetooth signal to ensure that it disconnects from other nearby devices, such as speakers, a car infotainment system, or earbuds that you're not currently using.

Enable Microphone permissions in your phone's settings app:

1. Open the settings app in your phone
2. Search for Safari (Or whichever default browser your phone uses)
3. Scroll down and click Camera and/or Microphone
4. Make sure either "ask" or "allow" is selected
   1. In other browser settings (such as Chrome), you may have to toggle the microphone and camera buttons on