Help Center

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Why do I see a charge on my card for a bigger amount than I expected?

If this is the case, you're most likely seeing a temporary preauthorized hold on your payment method that will be released soon.

When you send your first message, Popcall places a hold on your card for up to 5 days – usually in the amount of 10 messages. (For instance, if the creator charges $2.00/message, a temporary hold of $20.00 may be placed on your card.)

Let's say you sent and received 3 messages from a creator on the first day at $2.00/message. If those are the only messages you end up sending and receiving, you will only pay $6.00 total. However, that charge won't be finalized until the temporary hold on your card is released at the end of the 5th day. Because of this, you will see a pending charge on your credit card (in this case, for $20.00) until the hold is released

Rest assured, you will only be charged for the number of message replies you received.

*Note: Popcall always releases the hold on your card after 5 days, but it may take a few extra days for you to see this hold removed from your bank statement. Every bank is different, but most clear holds within a few days.

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